In the following Terms and Conditions:
‘COGO’ relates to COGO which is a trading name of A Man
About A Dog Limited, a company registered at Unit A, 24-30 Assembly
Passage, London E1 4UT.
‘Event’ relates to any event promoted by COGO.
‘Venue’ relates to any venue COGO holds an Event in.
‘Customer’ relates to anyone who purchases a ticket to any
Event promoted by COGO.
The below Terms & Conditions apply to all Events promoted by COGO.
By purchasing a ticket to an Event you agree to these Terms &
- There is a strict ZERO tolerance drugs policy.
- Entry and exit searching are a condition of entry.
- Presentation of valid ID is a condition of entry.
COGO reserves the right to refuse admission and confiscate any item
which may not be suitable for the event as well as a danger to others
or the venue (see PROHIBITED ITEMS list below).
Before entering, a detailed search of clothing, bags and other items
will be carried out.
Anyone found in possession of illegal substances or contraband goods
will be refused admission, ejected from the venue and may be liable
COGO reserves the right to refuse admission for any reason, including,
but not limited to: Customer being under the influence of alcohol
and/or drugs, and/or acting aggressively and/or suspiciously.
COGO reserves the right to eject a Customer from an event for any
reason, including, but not limited to a customer being under the
influence of alcohol and/or drugs and/or acting aggressively and/or
Customers who damage any part of a Venue will be held responsible for
that damage and COGO may take legal actions against the Customer if
- COGO operates a strict ‘NO RE-ENTRY’ policy.
All events promoted by COGO are strictly 18+ and challenge 25 policy
is in place. Some venues may be 21+, and Tobacco Dock shows requite
all attendees to provide valid ID. Check the individual information
for each event. When you are required to present a proof of ID on
entrance the following are accepted:
- Valid, in-date passport
- Driving license
Home Office approved or proof of age ID card that displays the pass
- National ID card that displays the pass hologram
Please check last entry times for each show individually as this varies
from venue to venue.
LIST OF PROHIBITED ITEMS
COGO reserves the right to prohibit any item or goods within our venue,
including, but not limited to:
- Items which are or may be illegal
- Weapons, or anything which could be weaponsised
- Horns and loudhailers
- Fireworks, flares
- Flagpoles, sticks
- Large umbrellas
- Perfume bottles & aerosols
- Spray paint, graffiti pens
- Legal highs
- “Laughing gas” canisters and dispensers
Medication (please get in touch with us at [email protected] if you
have any medical reasons for bringing your medication in)
- Food, alcohol and soft drinks, glass and cans
- Folding chairs, stools and tables
- Shooting sticks
- Selfie sticks
- Large luggage
- Recording equipment
- Laser pens
- Any sports equipment
- Candles, lanterns
- High-vis clothing or materials
- Liquid, including perfume, deodorant, other liquid make up
- Glass, including mirrors
Glitter and chewing gum (only applicable to events held at Tobacco
Dock in order to preserve Grade 1 listed flagstone flooring)
Any other articles which may be a danger to public, or may cause
By purchasing a ticket, you are buying a ticket to the event as a
whole, not a specific act or room. Event management reserves the right
to limit access to some rooms based on the safety and capacity of
Signing up for presale tickets does not guarantee you will be able to
purchase tickets for an event. An event may sell out on presale if
there is high demand.
Tickets to COGO Events should only be purchased from one of
COGO’s official ticketing outlets, a list of which can be found
below. COGO holds no responsibility for fake or duplicated tickets and
holders of such will not be allowed to enter the event.
Not all Events’ tickets will be sold via all the outlets listed
COGO strongly discourages selling tickets anywhere else than via
resale services available through Ticket Tannoy, Resident Advisor,
Dice, Sandbag and Skiddle.
Tickets purchased by under 18s and those who are not old enough to
enter the venue, will not be refunded or exchanged.
Tickets cannot be exchanged or refunded unless the Event is cancelled,
rescheduled or there has been a material change of the Event. A
‘material’ change is a change which, in COGO’s
reasonable opinion, makes the Event materially different to the Event
that the Customer, taken generally, could reasonably expect. Changes
to performance times or line-up shall not be considered a material
alteration. A material alteration is judged, in COGO’s absolute
discretion, by reference to the nature and billing of each event. The
event is judged, in COGO’s absolute discretion, by reference to
the overall theme rather than the individual act scheduled to appear.
No scheduled acts may be considered as headline acts, regardless of
their relative fame or prominence in the billing, and so cancellation
by an artist will not entitle to a refund, regardless of their
position on the bill.
- Refunds can only be claimed within 30 days of the Event date.
Photographs are taken during our events and AMAAD uses photographs for
promotional and brand awareness purposes. A clear signage in venues
informs attendees that photos and filming is allowed at our events. If
you happen to see a photo of yourself on our social media or other
channels that you wish to be removed please get in touch (contact
details provided at the bottom) and we will action this.
Some tickets may have time restrictions. If you fail to adhere to
these you may be denied entry to the event or charge a fee.
OFFICIAL TICKETING OUTLETS
- Ticket Tannoy
- Resident Advisor
- See Tickets
- Ticket Arena
COGO reserves the right to make any changes to the Event date, times,
location, billing and services provided.
Any changes to the Event can be communicated via a mailer sent to
ticket buyers and COGO’s official social media outlets including
Facebook (https://www.facebook.com/LondonWarehouseevents/) and the
event-specific Facebook page, Twitter (@L_W_E) and Instagram (l_w_e).
It is Customer’s responsibility to check the updates on all the
above-mentioned outlets regularly ahead of the Event.
By purchasing a ticket to an Event the Customer gives consent for their
e-mail address to be added to COGO database.
CHANGES TO TERMS AND CONDITIONS
These Terms & Conditions are subject to change at any time without
notification. It is Customer’s responsibility to check this
webpage regularly for any potential changes made.
To enquire about lost property please fill out this form ensuring you
provide as much information as possible - Bit.ly/COGOlostproperty
Please note there is always a large influx of enquiries following our
shows - particularly our larger ones. We are monitoring all of the
submissions and will endeavour to have your enquiry addressed as soon as
If we have your item, we will contact you to try to arrange for you to
collect it. If you do not hear from us within 2 weeks of the event
please assume that unfortunately, we do not have your item.
AMAAD keeps lost property for 4 weeks after each show. We check this
form daily during working days following the show. If your item is
found, then we will email you asap.
All cards and mobile phones are disposed of, clothes etc are donated to
charity, and passports will be returned to HM Passport Office.
AMAAD Ltd (t/a COGO) accepts no responsibility for private property
including accepting any liability should lost property be returned for
any reason to someone who is not its owner e.g. if someone makes a false
representation to the management or staff of ownership of property.
AMAAD Ltd has no general duty to deal with found property and, in
particular, has no legal obligation to collect found goods.
AMAAD Ltd only accepts responsibility for items lost, found and brought
to the Information Point during an event or item/s found post-event
onsite by one of its staff or agents.
AMAAD Ltd accepts no responsibility for item/s that have been arranged
by a person who lost and a person who found to be returned to the
Information Point but have not arrived at the Information Point.
Event staff are advised to return found items to the Information Point
during the event or Production Office, if found post event. All lost
property collected during or post event is usually returned to AMAAD Ltd
office within a week from an event.
Should a staff member and a person who lost an item choose to arrange
return between themselves and fail, AMAAD Ltd accepts no responsibility
for such arrangements.
Contact details for lost property are provided on every event website as
well as above. All emails are responded to as soon as possible, however,
considering the number of emails regarding lost property received after
every event, AMAAD Ltd may not be able to respond instantly.
Property that is lost and found during events will be kept for a period
of 4 weeks, after which it will be disposed of.
In order for a property to be reclaimed, a detailed description of the
item/s and/or proof of ID (identity) is necessary.
Whilst every effort will be made to identify the possible owner of lost
property (which is likely to involve searching of the item/s and then
make contact with them, AMAAD Ltd will not return the property to that
person unless they provide the details set out in the previous
AMAAD Ltd will not mail/courier or insure during transit any reclaimed
property back to the presumed owner unless they send the appropriate
fees to cover packing and postage, and any insurance during transit
stipulated by the claimant. All items are sent at owner’s
Note AMAAD Ltd will NOT automatically arrange insurance during transit.
Insurance during transit will only be arranged if it is specifically
requested in writing at the time of reclaiming found property –
and then AMAAD Ltd will only arrange the insurance that is made
available as “standard” by the carrier chosen by AMAAD Ltd.
AMAAD Ltd will not be liable for the suitability of the insurance, and
for the value stated in writing by the person claiming the property.
Should you have any questions regarding the Terms & Conditions
please get in touch through [email protected]
ONLINE COMPETITIONS TERMS & CONDITIONS
Competition details form part of these terms and conditions
Entry is open to residents of the UK except for employees (and their
families) of COGO, the suppliers of the prizes and any other companies
associated with the competitions.
- The entrant(s) must be aged 18 or over.
- Proof of identity and age may be required.
- Use of a false name or address will result in disqualification.
All entries must be made directly by the person entering the
Entries made online using methods generated by a script, macro or the
use of automated devices will be void.
No responsibility can be accepted for entries lost, delayed or
corrupted, or due to computer error in transit.
The prizes are as stated, are not transferable to another individual
and no cash or other alternatives will be offered.
The winner(s) is(are) responsible for expenses and arrangements not
specifically included in the prizes, including any necessary
transport, accommodation, travel documents, passports and visas.
Prizes are subject to availability and the prize suppliers' terms and
The promoters reserve the right to amend or alter the terms of
competitions and reject entries from entrants not entering into the
spirit of the competition.
In the event of a prize being unavailable, the promoter reserves the
right to offer an alternative prize of equal or greater value.
The winner(s) agree(s) to the use of their name, photograph and
disclosure of country of residence and will co-operate with any other
reasonable requests by COGO relating to any post-winning publicity.
Unless stated otherwise the winner(s) will be drawn at random from all
correct entries received by the closing date.
Reasonable efforts will be made to contact the winner(s). If the
winner(s) cannot be contacted or are unable to comply with these terms
and conditions, the Promoter reserves the right to offer the prize to
the next eligible entrant drawn at random, or in the event that the
promotion is being judged the Promoter reserves the right to offer the
prize to the runner(s)-up selected by the same judges.
Failure to respond and/or provide an address for delivery, or failure
to meet the eligibility requirements may result in forfeiture of the
Where applicable, the decision of the judges is final based on the
criteria set out in the promotion and no correspondence will be
entered into over this decision. Competitions may be modified or
withdrawn at any time.
The Promoter is COGO, registered address Unit A, 24-30 Assembly
Passage, London E1 4UT
In the event of a discrepancy between these standard terms and
conditions and the details in the promotional material (or any other
terms and conditions provided/referred to at the time of entry), the
details of the promotional material (and any other terms and
conditions provided/referred to at the time of entry) shall prevail.